Brassworks USA Returns Policy
Our return policy is 30 days. Any products authorized for return must be received within 30 days of purchase. To request a return authorization code, please call us at 1-888-533-2961 or email [email protected]. A 30% Restocking fee applies.
To be eligible for a return, your item must be unused and in the same condition, and in original packaging.
Several types of goods are exempt from being returned.
* Custom products or finishes, including Satin, Antiqued or Plated products.
* Any item not in its original condition, is damaged or is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, with 5 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company as it takes some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
We only replace items if they are defective due to workmanship. If the packaging for your order was damaged in shipping, insist that the delivery person put notes on file or waybill describing damages. It is best to have the delivery person wait while the product is inspected. Please contact us immediately so we can file a claim with the carrier. Please also email us a picture of the damages to product and original packaging.
Return your product to: 1469 Sunset Avenue, Ferndale, WA, 98248, United States. You are responsible for paying for your own shipping costs for returning approved items. Shipping costs to you are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.